Temporary Changes to PTAD’s Walk-In-Verification and Complaints Resolution Processes. – PensionNigeria

Temporary Changes to PTAD’s Walk-In-Verification and Complaints Resolution Processes.

Pension Transitional Arrangement Directorate (PTAD) wishes to inform the general public that in view of the current World Health challenges occasioned by the Corona Virus Pandemic,

We have made temporary changes to our verification and complaints resolution procedure as follows:

(A). Pensioners wishing to be verified should submit their documents by email to verification@ptad.gov.ng OR by regular mail to
Director, Pensioner Support Services Department
Pension Transitional Arrangement Directorate
22, Katsina Ala Crescent, Off Yedseram Street, Maitama, Abuja.
Pensioners will subsequently be invited on a given date to attend verification
following review of their documentation.

(B). Pensioners having complaints should submit their complaints by email to complaints@ptad.gov.ng OR can upload their complaints using the complaint link on PTAD website www.ptad.gov.ng

(C). Pensioners with enquiries can also send these by email to:
enquiries@ptad.gov.ng and info@ptad.gov.ng
OR call 0800 2255 7823 (0800 CALL PTAD) Toll Free.
09 – 4621700, 09 – 4621721, 09 – 4621722 (Rates Apply)

PTAD will ensure respond to the needs of our pensioners in a timely manner and provide feedback promptly.

The Directorate’s greatest concern remains the continued wellbeing of our senior citizens and our staff. These temporary measures are therefore only intended to ensure their safety and comfort.

Management regrets any inconvenience this may cause.
PTAD Management.

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